Exchange and Return Policy:
1- Exchange and return conditions:
– Customers can exchange or return products within 4 days from the date of receiving the order
– Products must be unused, in their original condition, with all attached cards and original packaging
2- Cases in which requests are not accepted:
– Used or washed products
– Products that have been damaged as a result of misuse
– Customized requests (such as special engraving or personal modifications)
3- Exchange and return steps:
– Contact customer service via [966050500054/info@gheid.com]
– Fill out the return or exchange request form that is sent via email
– Return the product via approved shipping companies by us with the order number clarified
4- Return and exchange fees:
– The customer bears the shipping fees for the return or exchange, except in cases where the product is damaged or does not match the description
– The replacement product is shipped with an additional fee
5- Refund:
– The amount is refunded in the same way as the original payment within 5-10 business days after receiving and inspecting the product
– In case of cash on delivery, the amount is refunded via bank transfer
6- Damaged or wrong products:
– If the customer receives a damaged or non-conforming product, it is replaced or returned without any additional costs
– These cases must be reported within 48 hours of receiving the product
